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How to Build a Two-Way Logistics Email Agent for Shipment Updates

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Most logistics teams automate outbound shipment notifications but fail to handle customer replies, leaving inbound queries unanswered in no-reply mailboxes. A developer at Nylas outlines how to build a two-way email agent using a Nylas Agent Account, which functions as a real, code-owned mailbox. The setup allows a transport management system to trigger outbound milestone emails while also receiving and processing inbound customer queries like shipment status requests. Unlike traditional email service providers that only push messages, this approach enables the same service to read incoming replies via webhook and respond with live shipment data. The result is a single, threaded email channel handling both proactive updates and reactive customer support without separate ticketing systems.

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How to Build a Two-Way Logistics Email Agent for Shipment Updates · ShortSingh