How to Build a Telegram Support Bot With Human Approval Using Flowra

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Flowra has published a tutorial guiding developers to create a Telegram customer support bot powered by an AI agent that answers queries using a provided FAQ. The bot handles routine questions automatically but pauses and requests human approval when it encounters sensitive actions, such as processing refunds. Approvals are managed through a review card within the Flowra dashboard, not via Telegram itself, and every step of the interaction is logged. The setup requires a free Flowra account and a Telegram bot token obtained through the official BotFather account. Optional integrations with tools like Shopify or Stripe allow the agent to perform order and payment lookups.

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