How to Build a Shipment Exception Queue With Deduplication and Aging
Most ecommerce backends track shipments using a simple status column, which fails to surface quiet operational problems like parcels stalled in a depot for days. A developer writing on DEV Community proposes a dedicated shipment_exception database table with its own lifecycle, severity levels, and state transitions from open to resolved. The key design feature is a unique constraint on shipment ID and a dedupe key, which prevents carrier webhooks from flooding the queue with duplicate entries for the same issue. Because carriers send no webhook for inactivity, a scheduled database sweep detects silence by comparing each shipment's last scan time against a per-lane configurable budget. The approach keeps exception queues actionable and idempotent without requiring a separate deduplication service.
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