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How to Build a Legal Intake Email Agent With Its Own Dedicated Mailbox

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A technical guide published on DEV Community outlines how to build an AI-powered legal intake agent that operates from a dedicated email address, such as intake@yourfirm.com, rather than a shared human inbox. The system uses Nylas Agent Accounts to give the agent its own mailbox, audit trail, and inbound webhooks that trigger when a new client inquiry arrives. The agent is designed to collect case details and check names against existing clients and known adverse parties before routing the matter to a licensed attorney. A key design principle is that the agent must never offer legal advice, functioning strictly as a fact-gathering front desk. The post provides step-by-step implementation instructions, including raw API calls and CLI commands, while noting that real-domain email registration should begin early due to a roughly four-week deliverability warm-up period.

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