How Send16 rebuilt its email API to work autonomously with AI agents
Send16, an email platform, spent several weeks redesigning its API to be fully usable by AI agents without requiring human intervention at any step. The key obstacle was domain verification — SPF, DKIM, and DMARC setup — which agents cannot perform, causing every initial send attempt to fail. To fix this, the team introduced a sandbox sender using a shared domain that delivers emails only to the account owner, giving agents a real, abuse-proof first success with no DNS configuration needed. They also added a /api/me endpoint so agents can immediately identify their workspace, quota, and sandbox recipient, plus a plain-text llms.txt file documenting the raw HTTP contract for models that cannot use an SDK. For MCP clients like Claude Desktop and Cursor, Send16 ships a hosted tool server with lazy API key validation and per-request authentication threading to safely handle multiple users.
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