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How Business Interviews, Not Tech Jargon, Should Drive ERP Configuration

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Software setup wizards often fail small business owners by asking technical questions they cannot meaningfully answer, such as whether to enable accrual accounting. A more effective approach starts with observable business realities: how sales are made, how stock arrives, who handles cash, and who can approve refunds. Based on these answers, the system should propose configurations in plain language rather than silently enabling complex settings. The process should flag contradictions and reserve regulated or specialist decisions for qualified review. The true measure of success is whether a non-technical owner can confirm the setup reflects how their business actually operates.

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