Himachal woman wins consumer case over faulty second-hand iPhone 12

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A woman in Himachal Pradesh bought a used iPhone 12 from Arohi Mobile Hub for Rs 29,000. The phone stopped working shortly after the purchase. When she reported the fault, the shop promised a repair or refund, but neither was provided. After repeated unsuccessful attempts to resolve the matter, she approached the consumer forum. The district consumer disputes redressal commission ruled in her favour and ordered a payout of Rs 59,000.

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