Gurgaon woman awarded Rs 31,000 after restaurant refused to drop Rs 401 service charge

A woman dining at a restaurant in Gurgaon with friends was billed an extra service fee of Rs 401. She asked the restaurant to waive the charge, but the staff declined to remove it. After settling the full bill, she filed a complaint with the consumer commission over the disputed fee. The commission sided with her and directed the restaurant to refund the amount along with compensation for related costs. The total award reported is Rs 31,000.