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Flipkart, Amazon, Meesho lead consumer complaints in 2025; non-delivery tops concerns

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Flipkart, Amazon, and Meesho received the highest volume of consumer complaints among e-commerce platforms in 2025. The National Consumer Helpline facilitated approximately ₹91 crore in refunds, with most disputes stemming from e-commerce transactions. Non-delivery of ordered products emerged as the single most reported grievance across platforms. The Central Consumer Protection Authority took action against 47 platforms for engaging in unfair trade practices. Consumers can report complaints by calling the toll-free helpline number 1915.

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