Firm Finds No Post-Launch Review Conducted a Year After $400K Savings Promise
A workflow platform was approved and delivered based on a business case projecting roughly $400,000 in annual savings from reduced manual work, fewer errors, and faster turnaround. A year after go-live, the author discovered no benefits review had ever been scheduled, reflecting a wider governance culture focused solely on project delivery rather than outcome verification. This gap allows business case estimates to function as optimistic bids with no accountability, and obscures patterns of overstated benefits across initiatives. In response, the organisation introduced a mandatory benefits review twelve months post-launch for all major projects, with a named owner separate from the project manager and baselines recorded before delivery begins. Early results proved the value of the change: one project delivered only a third of promised benefits, while another exceeded expectations in an unanticipated area.
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