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Fintechs advised to build internal audit ledger for SMS alert compliance

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Fintech startups should manage transactional SMS alert compliance through an internal, append-only suppression ledger rather than relying solely on provider tools. This system should resolve recipient status against the ledger before dispatch, recording policy versions and evidence to create an immutable audit trail. The approach ensures an explainable record of why messages were sent or withheld, even if providers or phone numbers change. It separates the transport role of SMS providers from the compliance responsibilities that regulated fintechs must control directly.

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