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Federal Bank fined Rs 1.25 lakh for blocking debit card without notice

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A Kerala consumer commission has ordered Federal Bank to pay Rs 1.25 lakh in compensation after it blocked a customer's debit card without prior notice. The incident left the customer and his family stranded at Kuwait International Airport, unable to access funds. The bank had neither informed the customer about the card being blocked nor arranged a timely replacement. The commission ruled this constituted a clear deficiency in service, causing significant mental distress to the complainant. The awarded amount covers compensation for mental agony as well as litigation costs.

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Federal Bank fined Rs 1.25 lakh for blocking debit card without notice · ShortSingh