Eureka Forbes ordered to refund or replace vacuum cleaner after failing warranty repair

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A consumer commission in Gwalior has ruled against Eureka Forbes for deficient service toward a local customer. The complainant had purchased a vacuum cleaner in May 2024, which stopped working while still under warranty. Despite several repair attempts, the appliance was taken away by the company in October 2024 and never returned. The commission directed Eureka Forbes to either repair, replace, or refund the product's cost of Rs 3,699. Additionally, the company was ordered to pay Rs 3,500 as compensation for mental distress and legal costs.

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