Escalation Room: Three AI Agents Handle Customer Support Cases in Telegram

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A developer built Escalation Room for the Flip the Switch hackathon, a system where three AI agents and one human work customer support cases together in a Telegram chat. Customer messages arrive in one group, while a private war-room group holds diagnoses, code diffs, and draft replies, so nothing is shipped until the person approves it. The project uses Switch, an open-source tool that connects AI agents to team chat rooms, with routing controlled by @-mentions and access limited by addressing rules. The entire team setup is defined in a single YAML template that others can import, and the demo repository includes a small Python shop with planted coupon bugs for the engineer agent to fix.

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NexoPeek: VR molecular lab lets users explore protein structures like lenacapavir's HIV target

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ProgrammingDEV Community ·

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ProgrammingDEV Community ·

GitHub Copilot expands to JetBrains Air and Xcode, adds agent oversight tools

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