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EPFO's new IT system rollout triggers claim backlog, officials under pressure

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The Employees' Provident Fund Organisation (EPFO) has been facing a growing backlog of unresolved claims following the rollout of its new IT system. Field officials are struggling with a rising number of pending auto claims, many of which have remained unprocessed for more than 20 days. The delays are causing considerable inconvenience to EPFO members awaiting their settlements. EPFO has acknowledged the surge in pending claims but attributed it to a temporary transitional phase during the system upgrade. The organisation maintains that the switchover was carried out with minimal disruption to overall services.

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