ElevenLabs CEO Says Businesses Should Disclose AI Voice Use, Firm Valued at $22B

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ElevenLabs, an AI voice technology company now reportedly valued at $22 billion, powers the artificial intelligence voices used in many customer service calls. The company's CEO spoke with TechCrunch this week about the growing use of AI in customer-facing interactions. He stated that businesses using ElevenLabs' technology should inform customers when they are speaking with an AI voice agent. The CEO suggested this transparency is important for now, though he implied it may become less necessary as AI-powered service calls grow more commonplace and widely accepted.

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