ElevenLabs Adds Spotlight Monitoring Tool to Its ElevenAgents Enterprise Platform

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ElevenLabs has expanded its ElevenAgents platform with a new feature called Spotlight, designed to monitor AI agent performance across voice and chat channels in real time. Spotlight automatically analyzes production conversations, groups them by topic, and tracks metrics such as success rate and customer sentiment. Teams can define quality evaluations in plain language tailored to their own business processes, rather than relying on generic performance measures. The tool also includes anomaly detection and integrates with observability platforms like Datadog, Grafana, and OpenTelemetry. Spotlight joins existing ElevenAgents capabilities — Procedures, Experiments, and Versioning — giving enterprises a more structured framework for managing AI agents throughout their full operational lifecycle.

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ProgrammingDEV Community ·

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