ElevenLabs Adds Per-Channel Controls and Scoped Testing to ElevenAgents

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ElevenLabs updated its ElevenAgents platform on May 25, 2026, introducing per-channel response controls that let teams customize how a single agent behaves across different customer surfaces. The new text_behavior_overrides capability allows teams to adjust verbosity, output format, and interaction budget on a per-channel basis without building separate agents for each surface. A single agent can now serve channels such as email, SMS, WhatsApp, Slack, and web widgets while being managed from one central configuration. ElevenLabs also added channel-scoped simulations, enabling teams to test agent behavior in a specific channel before it reaches customers. Notably, these text-channel overrides do not affect voice conversation behavior, which remains governed by its own separate settings.

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