Dukaan Mitra: Voice AI Agent Built to Ease Daily Burden on Indian Shop Owners

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A developer has built a voice-based AI assistant called Dukaan Mitra, designed specifically for small Indian shopkeepers such as kirana and general store owners. The tool lets owners manage tasks like tracking credit, monitoring stock levels, and answering customer queries through natural conversation rather than app-based forms or menus. The system uses Deepgram for speech recognition, Google's Gemini as its language model, Murf Falcon for text-to-speech, and LiveKit for real-time audio transport. The agent is designed with deliberate boundaries, refusing to confirm discounts, share profit figures, or resolve disputes independently, and instead escalates sensitive matters to the owner with a reference number. It can also proactively alert owners when stock runs low, aiming to reduce the mental load of running a small shop without requiring any new learning curve.

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