Developer shares four steps that reversed a Polar merchant-of-record denial

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A developer's application to use Polar as a merchant of record was denied last week because two words on the landing page suggested automated social media engagement, which violates processor policies. The product actually performs social listening and drafts replies for human review, but the original phrasing triggered an automated rejection. The developer secured approval the same day by auditing trigger vocabulary, adding legal pages, explicitly stating no auto-send functionality, and requesting a human review after the automated appeal also failed. Based on this experience, the developer built a free landing-page copy scanner at audeza.com that flags risky phrasing for merchant-of-record applicants. A fuller toolkit including legal page templates and escalation playbooks is currently in a waitlist stage pending sufficient interest.

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