Developer Builds Full-Duplex AI Voice Agent to Handle Shopify Customer Support

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A developer has created SupportAI, a low-latency AI voice agent designed to manage real-time customer support and abandoned cart recovery for Shopify and direct-to-consumer e-commerce stores. The system operates over live voice calls, addressing limitations of traditional text-based chatbots that often leave customer queries unresolved. A key technical challenge was achieving full-duplex communication, including sub-800ms response times and barge-in handling, which allows the AI to stop speaking instantly when a customer interrupts. The agent can dynamically perform actions such as checking order status, processing changes, and re-engaging customers who abandoned their carts. A live demo has been made publicly available for testing and community feedback.

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