Developer Builds Browser-Based IT Support Simulator with WebRTC and No Backend

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Nairobi-based developer Devine Nyaenya has built OrbitDesk, a browser-based training simulator designed to replicate Modern Workplace IT support shifts covering tools like Entra ID, Intune, Exchange, and Teams. The platform lets users triage support tickets, investigate sign-in and audit logs, and practice client communication — all without real tenant credentials or a backend server. Team voice calls are powered by WebRTC and BroadcastChannel for cross-tab signaling, while Web Speech API handles speech-to-text and text-to-speech interactions. OrbitDesk targets IT support professionals, MSP team leads, and candidates preparing for technical interviews, offering a realistic simulation of SLA-driven, high-pressure support scenarios. The project is built with Next.js 16, React 19, and TypeScript, and is available as a PWA, Electron desktop app, and is packageable for the Play Store and Microsoft Store.

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