Developer Builds AI Hotel Concierge System Using Telnyx, Python, and Slack

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A developer has created a demo hotel concierge system that allows guests to call or text a single number for room service, housekeeping, maintenance, or concierge requests. Built with Python Flask, the app integrates Telnyx Voice, AI Inference, and Messaging to identify callers by room number and classify their requests using a structured AI prompt. Urgent keywords such as 'fire' or 'medical' bypass the AI model entirely and are immediately flagged as high-priority. Staff receive department-specific Slack alerts, while guests get SMS confirmations when requests are logged and again when they are resolved. The project is available as an open-source template on GitHub, designed to serve as a practical starting point for single-vertical voice AI services.

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