Developer Builds 3-Route AI Support Bot Using Dify, LangBot, and GPT-6 Astra

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A developer has created a multi-route customer support chatbot that classifies incoming queries and routes them to appropriate response nodes using GPT-6 Astra, Dify, and LangBot. The system separates support requests into three categories: account issues, product questions, and human-review cases such as billing disputes or refund requests. Built on Dify 1.17.1 and LangBot v4.10.11 deployed locally via Docker Compose, the setup uses a single classifier feeding into three distinct response nodes. The walkthrough uses a fictional product called Northstar Desk and requires credentials for a provider exposing GPT-6 Astra via an OpenAI-compatible API endpoint. The project repository includes a setup script that automates local deployment, though the human-review branch only guides users in preparing requests and does not trigger actual ticket creation or employee notifications.

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