Developer adds printable reports and SLA indicators to Next.js ticket system

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A developer implemented a printable monthly report feature and service-level agreement indicators for the Albaida-Tickets system built with Next.js 14. The committee required a browser-printable PDF report of ticket statistics and visual SLA indicators for different priority levels. After failed attempts with server-side PDF generation and CSS-only approaches, the developer created a client-side print button using window.print() and print media CSS. The SLA logic was centralized in a shared library file for reuse across UI components and background processes like email alerts.

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