Detecting silent failures in AI agents with traces and evaluation events

AI agents can return a successful HTTP 200 with no exception and no error span, yet still give a wrong or incomplete answer, which keeps monitoring dashboards green. The article proposes tracing every agent step, separating technical errors from content errors, and attaching an evaluation result to each trace. It relies on OpenTelemetry GenAI conventions, including agent and tool-call spans and a gen_ai.evaluation.result event that records quality scores. Capturing tool arguments and results is opt-in because it may expose sensitive data, so it is recommended only on a masked sample. A broken evaluator is recorded as an error rather than treated as a correct answer.
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