Delhi Consumer Forum Orders Flipkart to Pay Rs 20,574 for Sending Soap Instead of Phone
A Delhi customer who ordered a mobile phone on Flipkart received bars of soap instead of the product. Despite submitting multiple complaints and video evidence, Flipkart failed to resolve the matter to the customer's satisfaction. The Delhi Consumer Commission ruled that Flipkart was guilty of deficiency in service and unfair trade practice. The e-commerce platform was directed to refund Rs 10,574 along with additional compensation for mental harassment and litigation costs, totalling Rs 20,574.
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