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Delhi consumer court orders travel firm to pay Rs 5.43L for hidden rescheduling fees

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A Delhi district consumer commission ruled in favour of a family cheated by a travel company over undisclosed flight rescheduling charges. The family had originally booked four open-ended round-trip tickets to Amsterdam through the firm. When they sought to change their travel dates, the company demanded an additional Rs 2.98 lakh in fees that had not been disclosed at the time of purchase. The commission found that the travel firm had misled the family regarding applicable charges and fees. As a result, the company was ordered to pay Rs 5.43 lakh in compensation to the affected family.

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