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Dealer Loses Case After Unauthorized Drive of Customer's Car Ends in Crash

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A Renault Duster owner alleged his vehicle was taken and driven without his consent by a car dealer, resulting in an accident. The dealer claimed the car was being transported from Kharagpur to Haldia for servicing when the crash occurred. A consumer commission found the dealer liable for unauthorized use of the vehicle and failure to exercise reasonable care. The insurance company had initially rejected the claim citing a delay, but the commission ruled this decision was arbitrary. The customer was ultimately awarded Rs 4.25 lakh in compensation.

Read the full story at Times of India

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