Customer receives empty box instead of Rs 22,000 graphics card, wins Rs 10,000 compensation

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Lovish Chadha ordered a graphics card from Amazon but received only an empty box when the package arrived. He said customer service did not resolve the problem, so he took the matter to a consumer commission. The commission held both the seller and Amazon responsible for the failed delivery. It directed a full refund along with compensation for the distress and legal costs he had incurred. The order requires compliance within 45 days.

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