Consumer panel orders bank to pay Rs 47 lakh over locker closed despite ongoing rent

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A consumer commission ruled against a bank after a customer discovered her safe deposit locker had been surrendered even though rent was still being charged. The bank could not produce records proving the locker was properly closed or that its contents were returned. It argued the locker had been surrendered several years earlier, but the commission rejected this because rent debits continued well after that date. As a result, the bank was directed to pay Rs 47 lakh.

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