Consumer panel orders airline and booking site to pay Rs 1.95 lakh over unauthorised flight change

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A consumer commission has directed a travel booking website and an airline to pay a passenger Rs 1.95 lakh in compensation. The case arose after the companies altered the passenger's flight itinerary without seeking his consent. The change led to the cancellation of his trip. The commission observed that the firms made the modifications unilaterally and never obtained the passenger's approval. It held both the booking platform and the airline responsible for service deficiencies and unfair trade practices.

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