Consumer court orders compensation for unresolved Hero bike defects

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Nethi Radha Krishna purchased a Hero Glamour motorcycle in September 2021 and experienced persistent engine and electrical problems. Despite multiple service visits, including three battery replacements, the issues continued. The district consumer commission determined the dealer's service was inadequate, though it did not find an inherent manufacturing defect. The court has ordered the dealer to conduct a full inspection and repair the motorcycle. It also mandated compensation totaling Rs 25,000 for the customer's inconvenience.

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