Consumer Commission Orders RedBus to Pay Rs 10,000 for Last-Minute Ticket Cancellation

A consumer commission has held RedBus and Bharmani Travels jointly liable for cancelling a passenger's confirmed bus ticket just 17 minutes before departure. The abrupt cancellation left the traveller stranded late at night with no alternative arrangement. RedBus contended it acted only as an intermediary platform and bore no direct responsibility, but the commission rejected this argument. Both parties were directed to pay compensation to the passenger for harassment and financial loss. The ruling reinforces that online ticketing platforms cannot escape accountability once they have accepted payment and confirmed a booking.