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Consumer Commission Orders Greenline Travels to Pay Rs 73,000 After Bus Detour Costs Passenger Flight

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A consumer commission has ruled against Greenline Travels after one of its buses took an unplanned route, causing a passenger to miss his flight to Delhi. The affected passenger was an M.Phil. student who needed to reach Delhi to attend his course. The commission determined that the bus company was deficient in service due to the unexplained route deviation and resulting delay. Greenline Travels has been ordered to pay Rs 73,000 to cover the cost of the missed flight, accommodation expenses, and compensation for mental distress.

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