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Consumer Commission Orders BSNL to Pay Rs 30,000 for Wrongful Roaming Data Charge

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A consumer commission has directed BSNL to revise a customer's mobile bill after the telecom company incorrectly charged him for international roaming data usage. The disputed charges were incurred while the customer was on a flight, a fact confirmed by his flight records. Additionally, BSNL failed to adjust a security deposit as mandated by its own policy. The commission found the company guilty of a service deficiency and ordered it to pay Rs 30,000 as compensation for mental agony and litigation costs.

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Consumer Commission Orders BSNL to Pay Rs 30,000 for Wrongful Roaming Data Charge · ShortSingh