Consumer Commission Orders Airline to Pay Rs 53,923 for 3-Day Luggage Delay

A consumer commission has ruled against an airline after a passenger's checked baggage arrived three days late following his flight. Despite repeated complaints from the passenger, the airline refused to offer any compensation for the inconvenience caused. The commission ordered the airline to reimburse costs incurred on essential clothing purchases along with litigation expenses, totalling Rs 53,923. The ruling underscores airlines' obligations toward passengers under the Passenger Charter.