Canara Bank ordered to refund woman after cyber fraud drained her account
Canara Bank has been directed to reimburse a woman Rs 4.14 lakh following unauthorised transactions linked to a fraudulent phone call. She reported a total financial loss of Rs 5.44 lakh from the incident. The bank was unable to prove that she had authorised the transactions. The commission noted that transactions completed through fraud do not amount to voluntary consent. The bank has additionally been ordered to pay compensation for mental distress and litigation expenses.
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