Business Reports Claude Team Plan Down Over a Week With No Human Support

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A company using Anthropic's Claude AI Team subscription says the service has been inaccessible for more than one week despite having a paid, active account in good standing. The affected team has been unable to reach a human support representative, with Anthropic's only available contact being an automated AI chatbot at support@anthropic.com. The outage has disrupted internal workflows, as some employees had built their processes around the Claude platform. The user posted on Hacker News seeking advice from others who may have faced similar issues with Anthropic's customer support. The post has drawn attention to concerns about enterprise support responsiveness for paid AI subscription services.

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