Bengaluru Hotel Body Demands Swiggy Reform Fees, Commissions and Promotions Policy

The Bengaluru hotel association has written a formal letter to Swiggy CEO Rohit Kapoor seeking immediate resolution of several grievances. The association has demanded that service charges be applied exclusively to food items and not extended to other fees. It has also raised concerns over commission structures, promotional obligations, and additional charges imposed on partner restaurants. The letter calls for prompt action from Swiggy's leadership to address these issues affecting the hospitality sector in the city.