Bank of India fined Rs 15K for delaying widow's savings release to elderly Kerala man
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·1 viewsA Kerala consumer commission has directed Bank of India to pay Rs 15,000 in compensation after finding it guilty of service deficiency. The case involved an elderly man who was denied timely access to his deceased wife's savings account. The commission ruled that the bank imposed unnecessarily cumbersome procedures and failed to communicate clearly with the claimant. The bank could not substantiate its defense related to an unsigned application. The elderly man endured financial hardship and mental distress as a direct result of the bank's conduct.
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