Bank of Baroda ordered to refund Rs 38,649 lost to 2019 fraud, plus Rs 15,000 compensation

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A West Delhi consumer commission has ruled that Bank of Baroda was deficient in its service after unauthorized transactions hit a customer's account. The customer, Arun Kumar, reported four fraudulent withdrawals totaling Rs 38,649 from his account in July 2019. The commission found the bank failed to provide adequate evidence showing the customer was responsible for the transactions. The bank has been directed to refund the lost amount along with Rs 15,000 in compensation within 30 days.

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