Bank loses property papers after loan repayment, ordered to pay couple Rs 15.5 lakh

A couple who fully repaid a loan of Rs 1.41 crore found themselves in distress after their bank lost the original property documents held as collateral. The matter was brought before a consumer commission, which examined the evidence presented by both parties. The commission concluded that the documents had gone missing while in the bank's custody, establishing clear negligence on the bank's part. As a result, the commission ruled in favour of the couple and directed the bank to pay them Rs 15.5 lakh in compensation.