Aura Gear: Open-Source Real-Time Support Platform Built by an Engineer and AI Agent Team

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A developer built Aura Gear, a real-time customer support platform for e-commerce, motivated by high cart abandonment linked to slow responses to shopper questions. The system includes an embeddable chat widget offering instant order tracking and a multi-pane command center for support agents. It is built with a lightweight frontend, a Python FastAPI backend using WebSockets, and deployed on Google Cloud Run. The project was designed and verified by a team of six specialized AI agent personas, coordinated through a workflow that keeps a human approval gate. The project is positioned as an experiment in how an engineer and AI agents can collaborate across the full development lifecycle.

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