Atlassian's AI agent to charge $1 per resolution in Customer Service Management from December 2026

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Atlassian will begin billing $1.00 for each AI agent resolution in Customer Service Management from 3 December 2026, with no included allowance on any plan. The change prompted one team to delay its rollout, since it could not benchmark likely resolution volumes without testing in production. The article notes that the meter applies to Customer Service Management's AI agent, while Jira Service Management's self-service agent instead consumes Rovo credits, at 10 per reply in testing. Teams running Jira Service Management, particularly for internal employee requests, may therefore not be affected by the per-resolution charge. Whether the cost is worthwhile depends largely on how many resolved conversations would otherwise have reached a human agent.

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