AssureAgent Launches Platform to Test Voice AI Safety Before Customer Deployment

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AssureAgent is a testing platform designed to evaluate enterprise voice AI agents for behavior, bias, and safety before they interact with real customers. The platform addresses a critical gap where voice bots may perform well in demos but fail in live scenarios due to accent recognition issues, incorrect responses, or unsafe outputs. AssureAgent runs structured tests similar to software quality assurance, covering behavioral and fairness checks across varied situations. It targets teams building voice AI for customer support and regulated industries such as banking, insurance, and healthcare. The platform also generates readable reports intended for non-technical executives, such as CIOs, to verify that an AI agent is safe to launch.

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