Apple reportedly considered replacing 5,000 AppleCare roles with AI, plan now paused
According to a Bloomberg report, Apple developed a plan earlier this summer to lay off approximately 5,000 AppleCare customer support workers. The company believed improved AI-powered phone and web agents could perform significant portions of their work. This plan is now reported to be on hold. The consideration occurred during a period of corporate overhaul under CEO John Ternus.
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