Apify Actors hidden from Store search until developer completes identity verification

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A developer published eleven Actors on the Apify platform in late August, only to find they received zero organic users after a full week despite rewriting descriptions and promoting the tools. A test using the Apify Store API revealed that searching by exact Actor slug returned zero results for all eleven tools, while a lesser-known Actor with just four users appeared normally. The cause turned out to be a default Store filter called 'includeUnrunnableActors', which silently excludes Actors from developers who have not completed identity verification. The developer had not completed KYC because the verification prompt is buried under Actors → Insights → Payouts, not in the main Settings area, making it easy to miss. Once identified, the issue was resolved in roughly four hours, but it took a full week just to diagnose the root cause.

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