Air India, travel firm told to pay Rs 1.34 lakh for cancelled flight

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The Chandigarh State Consumer Commission has ordered Air India and Thakural Travels to pay a passenger Rs 1.34 lakh. The ruling stems from a cancelled connecting flight from New Delhi to Toronto, for which the passenger was not properly informed. The commission determined that the companies were guilty of service deficiency and unfair trade practices. The passenger had booked the journey and faced extra expenses due to the unannounced cancellation.

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