Air India ordered to pay Rs 60,000 to elderly couple for wrongful seat change

Air India has been directed to pay Rs 60,000 in compensation to an elderly couple after the airline changed their pre-booked seats without justification. The husband, who had undergone hip surgery, suffered significant physical pain due to the seat change, while his wife experienced mental distress. The incident left the husband bedridden and caused the couple to miss a family function. The State Consumer Commission reviewed the case and found the initial compensation of Rs 40,000 awarded by a lower forum to be inadequate. The commission increased the payout to better reflect the couple's physical suffering, mental anguish, and litigation costs.